RC B

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Verified Reviewer
| map-marker Cordova, Tennessee

Terrible people

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Forest hill branch is rude. I think because of my race Terrible place. Filled with angry people. Gigyvcu fubftihvcd ubgfdtsr inhtdesvft ijmgrdfyio hid. Hi
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User's recommendation: Don’t go there

Sarah B Hyy

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Verified Reviewer
| map-marker Collegedale, Tennessee

Fraud

I was phished. Then they reversed refund. Then, they unfairly changed account, called me hackers. Thirdly, when Tom Odell claimed* fraud", they ignored it.
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Cons:
  • Sided with hacker
  • Never refunded

Preferred solution: Full refund

User's recommendation: steer clear

Dolores R Nuk
map-marker Franklin, Tennessee

Got scammed and bank did not back me up

I got scammed in September of 2023. I banked with First Tennessee and then First Horizon for 16 years. I filed a dispute, and the bank said there was nothing they could do. They victim-blamed and victim-shamed me. If you are older and get scammed, don't expect this bank to back you up. They will throw you under the bus, to the tune of $1000, after 16 years of being a customer. Obviously, I changed banks.
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User's recommendation: Go to another bank!!

Anonymous
map-marker Southern Pines, North Carolina

So you’ll stop emailing me

Dont know why Im getting this. Their service was excellent. Couldnt be happier with their service. Please do not contact me again
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Tiffany F Dkq

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Verified Reviewer

Because people need to know what they're dealing with when dealing with Capital Bank. Their credit is involved

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I just started dealing with Capital Bank maybe a couple of months ago. I opened up a credit card application for better for bed bath & beyond through Capital Bank.

My first bill was $478 my payment is due on the 3rd of every month. I faithfully paid my bill which was on the 3rd April 3rd okay of this year. I left the payment was for $478 Dallors. When I made my payment I did receive my confirmation number.

I waited for about 2 weeks the money was still on my card they never tried to take it off or anything like that. But I have other bills that I need to pay so I called them back and I told them that one of my bills had to take a few dollars off and that I was going to end up making a payment for $400 instead of 478. They didn't even take that off these people restricted me from my card my credit card and they trying to say that I owe them now $517 that's crazy. I have to let them know who I was and that I'm not about to put up with that kind of scamming attitude from anybody my credit is very important to me and I'm not about to have anybody ruin it and if they don't seem to want to play fair then but their best bet is to just cancel me from the credit card team and let it be.

This is my first credit card and I'll be damned if I have anybody ruin it I've been dealing with you know payments and stuff like that for a long time I'm very good about making my payments and I'll be damned if anybody tries to destroy my credit behind being irresponsible. Especially being a credit card company now if I would have known it was going to be this bad I never would have opened up an application for one but I do know this I will close it

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Loss:
$478
Pros:
  • Seem illegitimate
Cons:
  • Still out of your bank account

Preferred solution: Price reduction

User's recommendation: Do not deal with Capital Bank

Sandra S Gnd

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Verified Reviewer

Verification cide

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I have contacted customer service 3 times today about verification codes. I have left the call back option twice. When I try to add a payee it says it will send a verification code and I never receive it. How come when I login I get the verification code? This is ridiculous And the time to get a response is unacceptable.
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Pros:
  • Good customer service in person
Cons:
  • Poor communication

Preferred solution: Support on how to send a payment to the nursing home automatically for my 91 year old mother who has been a customer for years

User's recommendation: Make sure you have the support you need to do digital banking. In person banking is fine.

Anonymous
map-marker Greensboro, North Carolina

Checking

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This particular bank has given me Nothing but difficulties. . It random locks me out of my mobile account creating a huge dilemma when paying bills or anything else for that matter. . Looking for other safer more viable institutions with the sense to ask questions first then act accordingly. . Lousy service causing me much anxiety which causes banking errors
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User's recommendation: Don't bank there

Dyna Qat
map-marker Philadelphia, Pennsylvania

There is an unknown charge

I got charged 14.00 n some change n yet to receive a card n can't even log in n I really needed to pay a bill with that money
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Anonymous
map-marker Edinburg, Texas

3 charges on my account

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Charged me 2 times n don't know why n haven't received anything from yal Just don't know why I'm being charged for something I don't have n haven't received.
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Betty K Lis

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Verified Reviewer
| map-marker Ashburn, Virginia

Disrespected

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This Bank is very unprofessional. I applied for a loan with them, and they wasted a lot of time.

The process was long and drawn out. I never did receive a call saying if I was approved or not and every time I would call, they either would not answer or would give me the run around. I had to drive to the bank in order to find out if I was approved or not. I only tried to borrow a small amount of money and was rejected even though my credit score is high and my income is high.

I feel like the decision was unfair and that the process was a waste of time. Some of the questions, that they asked me, were not typical questions that one is asked when applying for a loan. For example, I was asked why I move around so much. This question is irrelevant considering my past profession.

They also asked why my retirement income was so high.

They asked it as if I didn't deserve such an income. I felt very disrespected.

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Preferred solution: Let the company propose a solution

Anonymous
map-marker Roswell, Georgia

Wasn’t what l expected

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Was not what l expected,thoughtwas credit card company and not a outlet store that had to be purchased from
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Preferred solution: Make it clear that it’s not a money lender

User's recommendation: If you are an online shopper

Anonymous
map-marker Winston Salem, North Carolina

Persomal. Asap.

Sorry had bad luck my phone crashed just got me a new one today Been with out a phone no way to call can u resend the paper work to me yes still a problem not suppose to be in my name
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AshRen

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Spring, Texas

Stole my money n identity

Rose lee Gutierrez stole my money off my credit karma card at 5 am Texas time, some1 needs to returned my shh asap
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Anonymous
map-marker Chinle, Arizona

Stole my money n idnty

Someone else used my credit card to sign up at your company I found out on my Bank account on December 3,2021 took out 14 dollars to get a card under your company. I wasn't aware until I received a billing on my bank account wanted to get this disclosure because it's a FRAUD that someone used my Credit card without even knowing about it. If you could give me a call at 505 278 **** my name is Brenda Thank You
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Anonymous
map-marker North Las Vegas, Nevada

You stole money out of my account

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You owe OpenSky you took my money out of my checking account without any real identity I want it returned
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Cons:
  • Opensky credit card is a scam

User's recommendation: Don’t even try your cards

Rick B Vwp

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Verified Reviewer
| map-marker Nolensville, Tennessee

Horrible customer service

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When I contact my bank regarding my credit card I expect the bank to at least answer my calls. I spent over sixty minutes on "hold" today and my calls were never answered. I am an exceptional customer with an average 800 credit rating. I expect good customer service but Horizon is terrible.
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Preferred solution: Deliver product or service ordered

About

Related Companies

Capital Bank, First Tennessee Bank

Summary

First Horizon National Corporation is a large banking company based in Memphis, Tennessee. It is the parent company of First Tennessee Bank and FTN Financial. It was chartered in 1864 as First National Bank and became one of the largest bank holding companies in the United States in terms of asset size. FHN's approximately 6,000 employees provides financial services through about 180 bank locations in and around Tennessee and 21 FTN Financial Group offices in the US and abroad. The company provides investments, insurance, financial planning, trust services and asset management, credit card, cash management, and check clearing services.FHN established a private charitable foundation in 1993 to support nonprofit organizations.

First Horizon reviews and complaints

First Horizon is ranked 255 out of 1246 in Banks category

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